Refunds and cancellation

Last updated 10 October 2026

This policy applies to payments made to the owner of Options Mood for the Options Mood portal.

Cancelling

Plans are for a fixed access period and do not renew unless you chose auto-renew. You can stop auto-renew at any time from your UPI app, card issuer or by writing to our support email; your access continues until the end of the period you have paid for.

Refunds

Because access starts immediately, payments for a period that has started are not refunded, except in these cases:

• A duplicate payment, or a payment taken without your access being granted: refunded in full.
• The portal is unavailable because of a fault on our side for more than 3 consecutive market days: we extend your access by the lost days or refund that part of the fee, as you prefer.
• A payment we reject (for example, a reference we can't match): if the money reached us, it is refunded.

Refunds go back to the original payment method within 7 working days of approval. Problems with Upstox or your internet connection are outside our control and are not grounds for a refund.

How to ask

Write to our support email with your account email and payment reference.